Return Policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please use the return form attached to your package to initiate the return process.

To start a return:

 • For returns within Germany: Returns are free. Contact us at h.jeong@mimyo.de to request a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
 • For international returns: The customer is responsible for paying the return shipping costs. Contact us at h.jeong@mimyo.de to start the return process. We will provide instructions on how and where to send your package.

Please note that returns must be sent to the following address:
MIMYO
Hyejeong Jeong
Langhansstraße 94
13086 Berlin

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at h.jeong@mimyo.de.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. To exercise your right of cancellation, you must inform us by writing to h.jeong@mimyo.de within the 14-day period. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at h.jeong@mimyo.de.